Tag: ethics problem

Frys Extended Warranty – Expensive Mistake

Whenever I buy a laptop computer, I always buy an extended warranty. If you use a laptop from location  to location, the machine will be dropped. That is the biggest risk in owning a laptop, and most business people are willing to pay for a warranty or repair policy that covers for physical damage.

Two and one-half years ago I bought a laptop at Frys with a  three years warranty to protect my investment. I felt good about buying the computer at a local store instead of online.  To get service all I had to do was drive about ten miles to get to the Frys service department.

Recently, an accidental drop smashed a USB drive into one of the USB ports and rendered that port unusable. Frys refuses to do the repair because, “the warranty does not cover physical damage”.

Why would anybody offer a service policy on a laptop computer that does not cover physical and accidental damage? It is really goofy to ignore that need.

My last laptop was a Dell, bought with their manufacturer’s extended warranty, and they repaired various physical problems twice at my office! Dell is famous for this kind of service. HP has a similar “everything” extended warranty.

Dell and HP get it.

Frys doesn’t get it.

When you buy an extended warranty from Frys, you don’t get a policy, you buy a receipt.