Frys Extended Warranty – Expensive Mistake 2

Whenever I buy a laptop computer, I always buy an extended warranty. If you use a laptop from location  to location, the machine will be dropped. That is the biggest risk in owning a laptop, and most business people are willing to pay for a warranty or repair policy that covers for physical damage.

Two and one-half years ago I bought a laptop at Frys with a  three years warranty to protect my investment. I felt good about buying the computer at a local store instead of online.  To get service all I had to do was drive about ten miles to get to the Frys service department.

Recently, an accidental drop smashed a USB drive into one of the USB ports and rendered that port unusable. Frys refuses to do the repair because, “the warranty does not cover physical damage”.

Why would anybody offer a service policy on a laptop computer that does not cover physical and accidental damage? It is really goofy to ignore that need.

My last laptop was a Dell, bought with their manufacturer’s extended warranty, and they repaired various physical problems twice at my office! Dell is famous for this kind of service. HP has a similar “everything” extended warranty.

Dell and HP get it.

Frys doesn’t get it.

When you buy an extended warranty from Frys, you don’t get a policy, you buy a receipt.

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2 comments

  1. So what you are saying is that you ASSumed they all major stores have the same extended warranty, product replacement, and return polices. And this is not your first computer? humm…

    Came across your post while researching extended warranties on Frys.com. Not trying to come down on you, but come on. I KNOW with Dell, there are 2 different warranties. One for “extended service” if it breaks on its own & an “accidental/product” replacement if you “accidentally” break it.

    And you WILL know because its AT LEAST, a $100 difference in cost.

    The reason I know is because for my $500 laptop, I would have to spent $350 to cover it (extended & accident) for 2 years which to me is not worth it. Even if it lasts 1 year, the same laptop would cost the same (about $350) by then.

    To me its not worth it.

    What I do it let the sale person tell me what I am paying for, and then let them find it in their contract.

    * do they come to my house/business
    *how many attempts they get to fix it before they replace (if they replace)
    *accidental damage covered
    *LCD screen clauses
    *do you have to pay ship it out to a service center or can you take it to the store
    *does coverage start AFTER the manufacturers year(s) of coverage. (when does it start)

    *They get nice bonuses for selling these things so SOME will tell you anything to get you to add it on.
    Take EVERYTHING they say with a grain of salt.

    Business service agreements are very different for consumer ones, you know that.

    Live & learn my friend, live & learn….

  2. Thanks for your comment, Lynn.

    I have always bought extended warranties on laptops for my personal an business use. Dell, HP, Lenovo, etc all offer a warranty that fits the need. Apparently, Frys doesn’t believe that people use laptops for business. The don’t have the physical damage policy, although they said they did when I bought my Toshiba. Chances are I got a green salesman, but it cost me money.

    We have a $300 Dell in our den for my wife’s use, and we also have an iPad for her, also. I did not buy a policy for the Dell, but got one for the iPad. Both will probably be dropped and damaged, but the iPad promises more expensive repairs.

    To me it is incredulous that Fry’s does not offer a policy like the manufacturers’. I bought a new Dell laptop last month, and with it I bought additional protection including physical damage for three years. I don’t see how people who depend on their computers for anything can be without that kind of extended warranty.

    By the way, I am glad to pay the additional for physical damage. If you travel or get around town with your laptop, you will drop it, or cause other damage. It is inevitable.

    Fry’s just doesn’t get it. I am not sure Microcenter does, either.

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